Questions to Ask

If you’re evaluating other service firms, ask the following questions of them and compare their answers to our answers below. You’ll discover that TECHGUIDES offers the most pain-free and comprehensive technology solution!

1. How long have their consultants been advising clients like me?
TECHGUIDES has been advising companies like you for 40 years of combined experience and have served hundreds of satisfied clients.

2. Do they have certified consultants on staff?
TECHGUIDES has Microsoft, Cisco, Apple and CompTIA A+ certified consultants on staff. In fact, every TechGuides consultant has at least one certification.

3. Do they provide service and equipment?
Some companies sell only the equipment and contract service to an external firm. Other companies provide service but do not procure equipment. TECHGUIDES provides the best combination of service, support and access to fairly priced hardware, systems and software.

4. What is their main focus, service OR equipment?
TECHGUIDES believes you should choose a service provider that can also sell equipment, rather than an equipment vendor who may be able to provide service.

5. Do they offer preventative maintenance support contracts to keep your systems running smoothly?
A maintained system is a less expensive system. Our preventative support contracts, with their multi-point checklists, minimize and eliminate issues before they become problems.

6. Are they affiliated with specific vendors to help gain access to better service and support?
TECHGUIDES is affiliated with Apple, Microsoft, Dell, Veritas, Symantec and many more.

7. Can my computer problems be solved without an onsite visit?
With your approval, many issues can be solved remotely from our office via the Internet.

8. Do they offer guaranteed emergency support response times?
If you need it, we guarantee 4-hour emergency service. For less critical but still urgent needs, we guarantee to be at your door by the next business day.

9. Are your problems and resolutions tracked for speedier solutions in the future?
TECHGUIDES tracks your needs from start to finish and stores them in a database. When you call with a need, we can immediately search our entire system to see if you or another client faced a similar challenge and how we solved it.

10. Do they listen to you?
Your needs and requirements are what matter most. TECHGUIDES will listen to you first before recommending and implementing the best solution.