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What Does TechGuides Offer?
Lots of experience! Since our founding in 1999, TechGuides has made technology painless for hundreds of small and medium-sized businesses. We
serve firms with complex server and/or multiple office requirements as well as home-based business clients with one computer, and anything
in between. Our clients include virtually every business category, from accounting firms and bag manufacturers to youth-focused
non-profits and zany, creative types.
TechGuides offers businesses a complete range of related services and support:
Industry-Certified Professionals
- Microsoft Certified Professionals. System Engineers, and System Administrators on staff
- Cisco Certified Network Administrator on staff
- Apple Certified Help Desk Specialist on staff
- A+ technician on staff
Knowledge on Almost Every System
- Windows Server – 2003, 2000, NT 4
- Windows Small Business Server – 2003, 2000, NT 4
- Windows Desktop – XP Pro & Home, 98, 95, Me, NT 4, 3.11
- Macintosh Server – OS X, AppleShare IP
- Macintosh Desktop – OS X, 9.x, 8.x, 7.x, 6.x
- Unix/Linux
CIO’s for Hire
- Regularly scheduled consultations available to plan business and technology integration strategies
- Project-specific consulting for
IT staff – need
someone to help your IT staff migrate servers? Install new technologies? We can do it!
- Audits of systems and personnel to make sure
everything works as well as it should.
- Training available to IT and office staff on integration of technologies into your office.
Preventative Support Plans
- Weekly, bi-weekly, and monthly plans available to keep systems up & running
- Preventative Support clients receive
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| — Lower hourly rates for all service |
| — Lower onsite charge |
| — Priority phone support |
| — 24-hour emergency support available |
Emergency & Off-Hours Support
- Guaranteed 4-hour Emergency Support available to all Preventative Support clients
- Guaranteed Next-Business Day support available to all clients
- Weekend, Evening, and overnight services available
Industry Partnerships & Affiliations
- Microsoft Gold Certified Partner
- Apple Authorized Service Provider & Apple Certified Reseller
- Cisco Registered Partner
- Dell Reseller
- Many more affiliations & partnerships to serve you better & faster
Software & Hardware Sales
- Certified Apple Resellers
- Dell Resellers
- 1000’s of parts, peripherals, equipment, and software titles available
System and Network Troubleshooting
- Hardware troubleshooting offered on almost any configuration – Mac or PC
- Software troubleshooting offered on hundreds of titles
- Network troubleshooting: Bottlenecks solved; firewalls reconfigured; Internet connections fixed
- Our relationships mean you get the parts and solutions you need – fast
Security
- Server- and desktop-level security
- Fingerprint and biometric security
- Wireless network security
- Perimeter security (firewalls, VPN’s, etc.)
Network Infrastructure Management
- Local Area Network design, installation, and maintenance
- Wide Area Network design, installation, and maintenance
- Wireless (Wi-Fi) networks installed, configured, and made secure
Remote Access
- Configuration of remote offices to connect with home office
- Email integration with handhelds – get email on the road
- Enable “road warriors” to connect with office systems and data
- Configuration of laptops with Wi-Fi and GPRS
- Email Recommendation, Configuration, & Support
Exchange Server – 2003, 2000, 5.5
- Macintosh OS X Server
- Lotus Notes
- Web access and remote access solutions installed and maintained
Virus, Spam, and Spyware Protection
- Advanced antivirus protection for servers, desktops, and laptops
- Anti-spam protection (Bayesian & heuristic) on servers, desktops, laptops
- Anti-spyware protection through software and systems policies
Data Backup and Protection
- Backup solutions recommended, installed & configured
- Consultations offered on best practices to ensure data is safe
Disaster Recovery & Business Continuity Planning
- Provide direction on establishing best practices and procedures for recovery from disasters
- Install systems and establish procedures that prevent crises before they happen
Handhelds
- Palm- and Windows-based handheld integration with desktops and mail servers
- Blackberry integration with desktops and mail servers
- Training on Blackberries, Palm- and Windows-based handhelds
VoIP Consultation and Management
- Provide consultation on choosing the best VoIP provider for your needs
- Manage installation of VoIP to ensure compatibility with your system
- Work with VoIP providers to provide seamless integration and installation
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